Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how radiantprefix.com collects, uses, and protects your personal information when you use War Robots Multiplayer Battles.

1. Information We Collect

1.1 Information You Provide

We collect information you give us directly:

• Account information including username and email address
• Profile information you choose to add
• Messages you send through our contact forms
• Payment information when you make purchases
• Communications with our support team

1.2 Information Collected Automatically

When you use our service, we automatically collect:

• Device information including type, operating system, and unique identifiers
• Game play data including progress, achievements, and statistics
• Technical data such as IP address, browser type, and language settings
• Usage information including features used and time spent
• Performance data to help us improve the game

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyse how you use our service
• Improve game performance and features
• Deliver relevant content and advertisements

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the game service
• Process your transactions and send related information
• Send you updates about the game and new features
• Respond to your comments and questions
• Protect against fraud and abuse
• Comply with legal requirements
• Improve our service through analytics
• Personalise your gaming experience

3. Data Sharing and Disclosure

3.1 When We Share Information

We may share your information in these situations:

• With service providers who help us operate the game
• When required by law or legal process
• To protect our rights and property
• With your consent for specific purposes
• In connection with a business transfer or sale

3.2 Third-Party Services

We work with third parties who provide:

• Payment processing services
• Analytics and performance monitoring
• Cloud storage and hosting
• Customer support tools
• Marketing and advertising services

4. Data Retention

We keep your information for as long as needed to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Account information is retained while your account is active. After account deletion, we may keep some data for legal and business purposes.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

5.2 Cookie Management

You can control cookies through:

• Your browser settings
• Our cookie consent tool
• Device settings for mobile apps

Note that disabling cookies may affect game functionality.

5.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in emails
• Updating your account preferences
• Contacting our support team

6. Data Security

We protect your information using:

• Encryption for data transmission and storage
• Secure servers with restricted access
• Regular security assessments
• Staff training on data protection
• Incident response procedures

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your information.

7. Children's Privacy

War Robots is designed for users aged 13 and above. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

Parents who believe their child has provided information should contact us at support@radiantprefix.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers.

9. Analytics and Advertising

9.1 Analytics

We use analytics tools to understand how you use our service. This helps us improve the game and fix problems. Analytics data is aggregated and does not identify you personally.

9.2 Advertising

We may display advertisements in the game. Advertisers may use cookies to show you relevant ads. You can opt out of personalised advertising through your device settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated through:

• Email notification to registered users
• In-game announcements
• Website notices

Continued use of our service after changes means you accept the updated policy.

11. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

• Email: support@radiantprefix.com (24-hour support)
• General Enquiries: info@radiantprefix.com
• Business Contact: contact@radiantprefix.com
• Postal Address: 82 Albert Street, East Melbourne VIC 3002, Australia

12. Australian Privacy Principles

We comply with the Australian Privacy Principles under the Privacy Act 1988. This includes:

• Open and transparent management of personal information
• Giving you access to your information
• Correcting inaccurate information
• Protecting information from misuse and loss
• Using information only for stated purposes

13. Complaints Process

If you have a complaint about how we handle your information:

1. Contact us using the details above
2. We will investigate and respond within 30 days
3. If you're not satisfied, you can contact the Office of the Australian Information Commissioner

14. GDPR Rights

For users in the European Union, see our GDPR Rights page for detailed information about your data protection rights.

15. Data Controller

The data controller for your information is:

radiantprefix.com
82 Albert Street
East Melbourne VIC 3002
Australia